When will I get my order?
Orders are processed quickly and typically ship within 5-7 business days. Once shipped, standard delivery usually takes 3–5 business days, depending on your location.
Where does my order ship from?
All orders are shipped from Costa Mesa, California.
How can I track my order?
As soon as your order ships, you’ll receive a tracking link via email. If you have any questions about your shipment or tracking details, feel free to reach out to us at info@tatteredwarriorsvi.com - we’re happy to help.
I received the wrong item or a damaged product - what should I do?
We sincerely apologize if something arrived incorrectly or damaged. Please
email info@tatteredwarriorsvi.com within 7 days of delivery and include:
- Your order number
- Photos of the issue
- Any additional details that may help
Our team will review everything and work quickly to make it right.
What is your return policy?
At this time, we do not offer returns or exchanges. However, if there’s an issue with your order, please contact us at info@tatteredwarriorsvi.com, and we’ll do our best to resolve it.
Do you offer refunds?
Refunds are available only if you receive an incorrect item or a product that arrives damaged. If this applies, please contact us at info@tatteredwarriorsvi.com with photos of the issue, and we’ll take care of the rest.
Can I exchange an item for a different size or color?
If there’s a sizing or labeling issue with your order, reach out to us within 7 days of delivery at info@tatteredwarriorsvi.com. Be sure to include your order number and photos of the item received, and we’ll arrange for the correct replacement.
How are funds allocated, and how does this support your mission?
- A portion of every purchase directly supports our mission. Fifteen percent (15%) of net proceeds are allocated to initiatives that serve first responders and their families, specifically those impacted by trauma, injury, loss, or suicide prevention.
These funds help support: - Mental health and resilience efforts for first responders
- Direct assistance to families of fallen first responders
- Trusted partner organizations aligned with our mission
We are committed to stewarding these resources responsibly and ensuring that every
contribution honors those who serve and sacrifice.
15% of every purchase goes to support first responders who are struggling with trauma or to families who have lost a first responder in the line of duty
Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products